Shipping and Returns

Q: How are shipping charges determined?

A: The shipping charge is based on the order's size, weight, shipping method, and shipping address. In your cart, you will see the estimated shipping charge based on standard shipping to the contiguous U.S. You will see your actual shipping cost at checkout.

Q: What is standard shipping?

A: Standard shipping is available inside the 50 contiguous states. Shipping to some more remote areas of the 50 contiguous states.

Orders are handled by a variety of carriers. We select the carrier offering the best service at that time for that destination. Product shipping times may vary based on fulfillment center.

Shipping may be delayed if an item isn't in stock at the time of order. There may be occasional discrepancies between the inventory levels shown on, and what is actually held in inventory. Grisini does not ship to PO Boxes.

Orders placed by the 3 p.m. ET are shipped overnight and normally arrive to customers in 2-3 business day. Orders received after 3 p.m. will be processed the next business day and shipped in 2 business day. They also cannot be shipped to P.O. Boxes, APO, FPO and DPO addresses.

Q: What is a flat shipping fee?

A: A flat shipping fee is a shipping charge that applies only to certain products, and it applies regardless of additional shipping costs. Flat shipping fees are charged in addition to standard shipping fees when these products are shipped to the 48 contiguous states.

If a flat shipping fee applies, you'll find it listed on a product's details page (for example, Flat shipping fee: $45). Shipping for other products in the same order will be calculated according to standard rates.

What is the return policy?

Most products purchased from may be returned either to a store or by mail within 30 days of purchase date and must be accompanied by the original receipt included with the shipment. Your satisfaction is 100% guaranteed on all Grisini brand products! If you are not completely satisfied, return the unused portion and we will refund the full price, including shipping.

You may return to:

Attn: Online Department
213 King Street
Hackensack, NJ 07601
[email protected]





Do you have a question?
Please contact us. We are happy to help.